Frequently Asked Questions

Ordering

Is everything on your site authentic? Yes, always. Every piece is carefully inspected for authenticity before it's listed. We use third-party authentication services like Entrupy and LegitApp. 

How do I know what condition a bag is in? Every listing includes an honest, specific condition description. We call out any scratches, wear, or marks directly, along with photos showing exactly what to expect. If something isn't mentioned, it's because we didn't see it. If you'd like more photos or a video of a specific piece before you buy, just ask.

Do you offer payment plans? Not at this time

Shipping

How fast do you ship? Orders ship within 3 business days of purchase. You'll receive a tracking number as soon as your bag is on its way.

Do you ship internationally? Not currently

How are items packaged? Every bag ships securely packaged, with the same care we'd want if it were coming to us. 

Returns

What's your return policy? Please contact us if you have an issue with your purchase. We will accept returns, for store credit, at our discrection. Note, buyer must pay return shipping.  

What if my item arrives not as described? If something isn't as described, reach out within [X days] with photos and we'll make it right — that's true whether it's a return, exchange, or replacement, on a case-by-case basis.

About the pieces

Where do your bags come from? Private collections, luxury auctions, designer stores

Do you take trade-ins or buy bags from customers? Not at this time

Can I request a specific bag or brand? We're always happy to keep an eye out. Reach out via our contact page and let us know what you're hoping to find.